Fast shipping used to be the finish line. Now it's the baseline. Veho's new report, The State of Delivery 2026: The New Standard is Personalized, surveyed nearly 2,000 U.S. online shoppers and found they want more than speed. They want delivery that fits what they're buying, why they're buying it, and when they actually need it.
The findings are hard to ignore. More than half of shoppers have walked away from a purchase because the delivery options didn't work for them, and 90% say they'd pay more for delivery that keeps them informed and arrives on their schedule. Veho, a Premier Industry Partner and member of Third Person's Founding Cohort, breaks down what's driving those numbers, and what retailers can do about it, in the full report: The State of Delivery 2026: The New Standard is Personalized.
Veho partners with the world's leading brands to transform delivery from a cost center into a driver of customer trust, loyalty, and growth. Purpose-built for e-commerce, Veho serves brands like Macy's, Sephora, Lululemon, Stitch Fix, and HelloFresh with a 99% on-time delivery rate and a 4.9/5 customer satisfaction score. Named to Fast Company's list of the World's Most Innovative Companies in 2026, Veho is proving that delivery is the brand experience. For more information, visit shipveho.com.
Every one of those delivery options depends on the 3PL behind it. If yours can't keep up, Third Person's free, AI-powered platform can match you with one that can. Find your 3PL match at thirdperson.co.
